Next Generation Network (NGN)
Tamilnadu Circle has introduced a state-of-the-art technology “NGN” with a capacity of 100000 in 26 places along 4 cities, viz. Madurai, Salem, Trichy and Tirupur under Phase-I. 96 places are planned under Phase-II. NGN Switches have got various value-added services like All India IP Centrex, Prepaid Fixed Telephony, Fixed Mobile Convergence.
Wi-Fi Hotspots are provided by BSNL at important tourist spots and pilgrimage locations. In Tamilnadu Circle, 62 locations have been provided with this facility with 102 access points so far and there is a plan to provide another 200 Hotspot access points in Tamilnadu Circle including the places given by Tourism Development Department. Public Sector Banks like Indian Bank (15 locations, 60 access points) and State Bank of India (6 locations, 25 access points) are adopting remote villages for extending this service under “Prime Minister’s Digital India Initiative” programme.
SWAS: Service With A Smile
Under SWAS Programme Tamilnadu Circle has formulated an innovative programme Nalandhaana.
Nalandhaana – MEET & GREET CUSTOMERS’’
An innovative programme formulated by Tamilnadu Circle was launched on 1.7.2016 to “Meet and Greet” the customers at their doorsteps in the inner zone and redress their grievances, if any by a team of BSNL Officers and staff. This is aimed at retaining the existing customers and for enrolling more new customers. In the last 50 days, 50,000 customers have been visited by BSNL teams across the circle. 3000 New landline customers and 2700 new broadband customers were brought into BSNL network under this scheme apart from reconnecting 750 customers 15000 SIMs and 35000 special tariff “Nalandhana” Recharge Coupons were sold and 1200 faults were rectified.
Two Mega Melas were conducted in Tamilnadu during July and August wherein 38,000 and 68,000 mobile SIMs were sold respectively in a single day.